Privacy Policy for Caledonian Channel Solutions

This Privacy Policy describes how Caledonian Channel Solutions (hereinafter referred to as "we," "us," or "our") collects, uses, and shares personal data when you use our site and related services. We are located at 14 Thistle Street, Floor 2, Edinburgh, Scotland, EH2 1HF, UK. Our phone number is 0131 555 8291.

Data Controller

Caledonian Channel Solutions is the data controller responsible for your personal data processed through our online platform.

Personal Data We Collect

We collect the following types of personal data:

• **Information You Provide Directly:** This includes information you provide when you create an account, request information, subscribe to our services, or contact us. This may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
• **Usage Data:** We collect data about your use of our site, such as the pages you visit, the links you click, and the searches you conduct. This data may be collected through cookies and similar technologies.
• **Device Information:** We may collect information about the device you use to access our online platform, including the device type, operating system, and unique device identifiers.
• **Payment Information:** If you subscribe to our paid services, we collect payment information necessary to process your payment, such as your credit card details or other payment information. This information is processed by our payment processors, and we do not directly store your complete payment card details on our servers.
• **Communication Data:** We may retain records of our communications with you, including emails and other messages.

How We Use Your Personal Data

We use your personal data for the following purposes:

• **Providing and Improving Our Services:** To provide you with access to our site and related services, to personalize your experience, and to improve the functionality and performance of our online platform.
• **Communicating with You:** To respond to your inquiries, provide customer support, and send you updates and promotional materials about our services.
• **Processing Payments:** To process payments for our paid services.
• **Analyzing Usage Data:** To analyze how users interact with our site and to improve our services.
• **Complying with Legal Obligations:** To comply with applicable laws and regulations.
• **Security:** To protect the security and integrity of our online platform and to prevent fraud.

Legal Basis for Processing

Our legal basis for processing your personal data depends on the specific context in which we collect it. Generally, we rely on the following legal bases:

• **Contractual Necessity:** Processing is necessary for the performance of a contract with you (e.g., providing our services).
• **Legitimate Interests:** Processing is necessary for our legitimate interests, such as improving our services, marketing our services, and protecting our business interests, provided that such interests are not overridden by your rights and freedoms.
• **Consent:** We may rely on your consent to process your personal data for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
• **Legal Obligation:** Processing is necessary for compliance with a legal obligation.

Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

• **Service Providers:** We share your personal data with third-party service providers who provide services on our behalf, such as payment processors, hosting providers, and marketing platforms.
• **Business Partners:** If we offer services in conjunction with business partners, we may share your personal data with those partners.
• **Legal Authorities:** We may disclose your personal data to legal authorities if required by law or legal process.
• **Affiliates:** We may share your data within our corporate family for operational efficiency.
• **Supercontrol:** We may share personal data with Supercontrol for the purposes of integration and service provision, as relevant to our services.
• **Other Users:** If you use interactive features on our site, your personal data may be visible to other users.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of the UK and the European Economic Area (EEA) that may not have equivalent data protection laws. We will take appropriate safeguards to ensure that your personal data is protected in accordance with this Privacy Policy and applicable law, including by using Standard Contractual Clauses approved by the European Commission.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data.
• Implementing access controls to restrict access to your personal data.
• Regularly monitoring our systems for security vulnerabilities.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

You have the following rights regarding your personal data:

• **Right to Access:** You have the right to request access to your personal data.
• **Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal data.
• **Right to Erasure:** You have the right to request that we erase your personal data, under certain circumstances.
• **Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal data, under certain circumstances.
• **Right to Data Portability:** You have the right to request that we provide you with your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• **Right to Object:** You have the right to object to the processing of your personal data, under certain circumstances.
• **Right to Withdraw Consent:** If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
• **Right to Lodge a Complaint:** You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights. The supervisory authority in the UK is the Information Commissioner's Office (ICO).

To exercise your rights, please contact us at the address provided above.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our site. You can control cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Caledonian Channel Solutions 14 Thistle Street, Floor 2, Edinburgh, Scotland, EH2 1HF UK